FAQ

1. But why Praxcim?

To create value for shareholders, customers and employees (SCE)

Who creates value in a company? The employees! Without them, nothing is possible. That is why companies such as Bombardier and Domtar have already called on Praxcim to help their employees understand and adopt their vision and their human values.

With our unique approach based on experience , we are offering new learning tools that can more than match the challenges a company faces in getting the commitment of their employees and managers.

The company personnel can disseminate the contents, on your own premises, whatever the language or country.

2. What is the nature of the training developed by Praxcim?

Praxcim training sessions benefit from several interactive methods, notably new learning techniques and multimedia. Video presentations, group and individual exercises, team problem resolution, games and network simulations follow one another so that participants are continually pushing the learning envelope. Everyone feels comfortable, whatever the learning profile.

3. What is Phil – The Three Pillars?

Generate enthusiasm, create value

For two days, the Phil – The Three Pillars training will be an opportunity for your employees to get together in groups of 12 and live a unique adventure. This tool will help everyone to understand the criteria for shareholder, customer and employee satisfaction.

A fictional world that encourages experimentation

In this fictional world, participants must act and make decisions in order to contribute to the growth of the business. This interactive history is punctuated by periods of discussion and exercises.

Interaction and interactivity

A computer system controls the environment and allows participants to make team decisions to influence the course of the story. Simulated network games allow them to experience a manufacturing process in order to find realistic ways to improve it. Every action has an impact on the rest of the process.

Following Phil – The Three Pillars, participants are able to:

• Recognize the role that everyone has to play to ensure the company’s success.
• Ascertain the relationships between teamwork inspired by values; continuous improvement; shareholder, customer and employee satisfaction; and growth.

Topics

• The criteria for shareholder, customer and employee satisfaction;
• The continuous improvement of processes;
• The relocation of the work force;
• Facing up to the competition: the development of new products and human resource strategies;
• The customer-based approach versus the product-based approach.

4. What is Phil – The Ingenious Device?

Phil – The Ingenious Device is the essential product for companies intending to introduce an integrated management system (ERP).

Target growth, improve market position

Initiating an integrated management system requires such a large investment in terms of finances and human resources, that many companies tend to feel that the system is an end in itself, rather than a means to attain the company’s business objectives. Yet, the benefits of an integrated management system depend essentially on employees’ capacity to adopt and fully exploit the system as well as to be creative with its resources. Phil – The Ingenious Device is intended to help employees understand the advantages of the system, its impact on processes and the importance of each employee participation.

Mobilization strategy

We propose an accompanying process during which Praxcim plays a counsel role for the development of a communication and evaluation plan and follow-up mechanisms.

The mobilization strategy also includes the development or adaptation of two training programs by Praxcim:

• Phil – The Ingenious Device is intended for all companies that use or are about to incorporate an integrated management system. It is a half-day interactive multimedia training for groups of four to twelve participants. With this tool, all groups implicated in the change can be consecutively trained: executives, management, the project team and the users. A manager or leader of the company leads the session.
• The ERP change-management workshop was developed for managers. In this workshop, managers are empowered to evaluate the impacts that the integrated management system would have on their team and to develop a plan of action encouraging optimal use of the system. A manager who will have already been trained for this role leads the sessions.

5. What is Phil – Au Café de Margot?

Best technicians often become managers. Unfortunately, employees feel that they are not consulted when decisions are taken without evaluating the impact. Furthermore, managers believe that employees lack enthusiasm when faced with changes. How can managers become better at managing their human resources?

To incorporate a people-based management culture

In a system that creates value for the shareholder, the customer and the employee, the manager has to reinforce the potential of employees. The Phil – Au Café de Margot training is intended for all managers working in the manufacturing or service sectors, whether they be executives or supervisors. This tool will facilitate their:

• understanding of their role and their responsibilities with regard to their employees;
• identification of their strengths and weaknesses in human resource management;
• recognition of the advantage for them, their employees and their team to satisfy the employees in the context of value-creation for the shareholder, customer and employee;
• application of ways to be and ways to act in terms of personnel management in keeping with the company vision and values.

By experiencing actual situations, every manager gets the opportunity to look at their own attitudes and behaviour, exercise their judgment and develop know-how.

Module content

• Introduction: roles and responsibilities in human resources management;
• Employee accountability;
• Recruitment, personnel selection and orientation;
• Performance management;
• Recognition;
• Employee training and development;
• Mobility management;
• Discussion and transfer.

Duration of the exploration:

• 6 modules of approximately 1 hour each, which can be used as self-training or group training
• 3 meetings of about 2 hours for the transfer stage.

6. What is Phil – The Path to the Future?

Phil – The Path to the Future training aims to encourage all employees of a manufacturing business to adopt a customer orientation within an SCE perspective (Shareholder – Customer – Employee).

The objectives of this training are to help all employees to:

• Understand why the company is adopting a customer orientation
• Perceive the difference between the traditional method and the desired method to create value for the customers
• Understand the relationship between customer orientation, the company’s values and expected results for SCE
• Understand the importance of their own contribution to the customer orientation

The training offers a specific path to managers, in order to help them identify issues related to customer orientation for their division and their team.

Training approach

Phil – The Path to the Future is a one-day multimedia training designed for groups of 8 to 12 participants. Part of the content can be adapted to the company’s specific needs. The training is facilitated by a manager or a previously-trained leader.

Main themes

• Why adopt a customer orientation
• Adapting production
• Adapting supply
• Improving customer orientation
• Advantages of customer orientation for SCE

7. What is Phil – The Moment of Truth?

The goal of the Phil – The Moment of Truth training is to drive employees towards adopting a customer orientation, creating value for the company, the customer and the employee.

The training targets all employees in reaching the following objectives:

• Understanding the importance of offering customers products and services in accordance to their quality standards, delivered on time, at a better cost
• Orienting their own behaviours to comply with the quality approach adopted by the company
• Understanding the benefits of a customer orientation in terms of customer satisfaction, mobilization of all employees and productivity of the company.

The training offers a specific path to managers, in order to help them understand their role and responsibilities in supporting employee mobilization towards quality of service.

Training approach

Phil – The Moment of Truth is a one-day multimedia training, designed for groups of 8 to 32 participants. Part of the content can be adapted to the company’s specific needs.

Main themes

• Why adopt a customer orientation
• Moments of truth in the customer experience
• Behaviours and attitudes that create value for customers

8. What is Time Out?

The new Time Out training is specifically designed for managers. For more information, contact us!

9. How can Praxcim be of assistance to small firms?

Praxcim offers seminars for groups of eight participants or more. Seminars vary from one to two days according to the chosen experience. Seminars can be held in the multimedia room at Praxcim or on the client’s premises.